At Tobacconear.com, we strive to deliver a reliable and smooth shopping experience.
Our refund and return policies are built to be clear, fair, and focused on customer satisfaction.

1. Refunds and Reshipments
• If your order is not delivered within 40 business days after shipment, we will offer a free reshipment or a full refund.
• Lost shipments or packages held at customs are fully covered under this policy.

2. Return Conditions
• Due to health and safety regulations, opened tobacco products are non-returnable.
• If you receive a damaged product, please notify us within 48 hours and provide photo proof.

3. How to Request a Refund
• Contact us via the Contact Us page.
• Provide your order number and a brief description of the problem.
• Attach any relevant photos if necessary.

We aim to process all requests within 1–3 business days.

4. Exceptions
• We are not responsible for issues arising from incorrect shipping addresses provided by the customer.
• Returns for change of mind after shipment are not accepted.

5. Contact
If you have any questions regarding refunds or returns, please reach out via our Contact Us page.